Payment Policy
Billing Terms & Conditions
This Billing Terms and Conditions document outlines the payment and billing
practices for Sveltura.
1. Accepted Payment Methods
At Sveltura, we offer a variety of secure payment options to ensure a
smooth and convenient shopping experience. We accept the following payment
methods:
● Credit & Debit Cards: [e.g., Visa, MasterCard, American Express]
● Afterpay & Zip Pay (where applicable)
● Apple Pay & Google Pay
● Bank Transfers (for bulk orders - contact us for details)
All payments are processed in Australian Dollars (AUD) or New Zealand Dollars (NZD).
2. Payment Processing
● Payments must be completed at the time of purchase.
● Orders will not be processed or shipped until full payment has been received.
● If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
● All prices listed on Sveltura.com are in Australian Dollars (AUD), unless otherwise stated for New Zealand customers.
● Prices are subject to change without notice.
● Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
● Sveltura uses SSL encryption and trusted payment gateways to
ensure your transactions are secure.
● We do not store your credit card or payment details.
5. Refunds & Chargebacks
● Refunds are processed according to our Refund & Return Policy.
● Unauthorized chargebacks will be disputed.
● If you experience any issues, please contact us first at Info@sveltura.com.
6. Fraud Prevention
● Sveltura reserves the right to cancel or hold any order suspected of
fraud or unauthorized activity.
● Additional identity verification may be requested for high-value transactions.
7. Contact Information
Store Name: Sveltura
Address: 30 N. Gould St. STE R, Sheridan, Wyoming 82801, United States
Email: Info@sveltura.com
Phone: +1 (510) 488-5437
Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 3:00 PM
Response Time: We aim to reply within 12–24 hours on weekdays.